I got online to order the Vox AC15 because I had been wanting this amp for a while and saw in the catalog it was on sale. However, the sale price did not appear on line. I entered a chat with a very friendly rep and she was able to give me a discount along with free shipping! I got the amp delivered to my door in perfect condition in two days. Still breaking it in and so far it sounds great! This has been a pleasant experience from beginning to end.