I purchased this vocal processor just pryer to a show. Jen was very helpful in getting me started. I ran into so tech issues and I could not resolve them myself to get the processor to work correctly. I brought the processor back to the store and Liam helped me to find a fix for it! I used the processor at the show and it was awesome! It haves my voice more clarity and the harmony and echo was amazing! Thank you Jen and Liam for all your help!