I needed the product for a play that is being produced. The instrument was one of the props. I called the store and got good and correct information from the department. I ordered on line and asked for in-store delivery. Wow! Two days later (weekend in the middle) I was phoned that the product had arrived. Got to the store - it was ready, waiting and the whole process took just a few minutes. Good product, good service, Great experience. Thanks!