Sam Ash and my sales Rep did a great job. When this guitar showed up my son was so excited. I opened up the box and even I was surprised. I have been in the music biz for 38+ years. The quality of this guitar is amazing for the money. The frets were perfect, The neck was super clean and smooth, intonation was correct and even the action was right on the money. You do not get that kind of quality out of the box from the local shops, sorry to say. I was expecting to buy the guitar then have to spend an hour or two giving it a complete setup. Well It's been about a month now and it hasn't even needed strings yet. My son plays every day about 5 to 6 time a day and this thing has not had one issue.