First time buyer from Sam Ash and I can tell you that initially I was skeptical because it sounded like someone answered the phone from their home. Shortly thereafter, I appreciated the one-on-one attention given to me as a customer making a large purchase. The representative was very down to earth and professional, answered all questions with detail and even got me a discount. I am an audio engineer by trade and have multiple recording and production studios and was looking to upgrade some equipment. I compared prices from multiple outlets and ended up calling Sam Ash for the purchase; great idea.