Rene was such a big help. I knew walking in that this was the item I needed. I bought a slightly used set of in-ear monitors at a very good price , but when I got home realized that some of the accessories were missing. I came back to Sam Ash and Rene once again helped me. He apologized, and with no questions asked, he swapped out the returned product for a brand new product at no additional cost. I love my in-ears; Rene and the staff at Sam Ash are outstanding. They are my first stop for all my musical needs!