12-Part Inspection Process
Each guitar is carefully un-boxed by a certified guitar technician. It is then photographed, weighed and run through our thorough bench check. We inspect EVERYTHING! Each guitar is viewed and handled as if we were buying it for ourselves!
1. Guitars are initially examined under the proper lights and magnification.
2. Guitars are then weighed with an extremely accurate scale to a 10th of an ounce.
3. Cases are examined inside and out for damage in shipping or factory defect.
4. All case candy, paperwork and Certificates of Authenticity (if one is issued from the Factory) are checked. Warranty card is also checked against the serial number on the instrument.
5. All hardware on the instrument is checked for cosmetic or mechanical defects such as imperfections on the plastic, factory plating, pitting or buffing mistakes.
6. The finish is checked through a high power lighted magnifying glass. If there are swirls, checks, drips, overspray or plain old mistakes the instrument is repacked and sent back to the Manufacturer.
7. Neck is sighted and adjusted if need be so that optimal performance and playability is achieved.
8. The electric guitars action is set to comfortable height. We can also set it to your custom preference either higher or lower.
9. Acoustic guitar action is kept at Factory specifications and settings unless a request is made for additional height changes.
10. Intonation is checked on a strobe tuner for the utmost accuracy. It takes a little bit longer but it is the only way to go.
11. The instrument is then played lightly. We check for buzzing and fret outs on all the way up and down the neck.
12. Electrics or Acoustic Electrics are played through a quality amp to make sure the output is right, no crackles are present, all switches, pickups and components are working properly.