Nice piano for the price. My daughter was using a Yamaha digital in her room and a baby grand in our living room. She went away so we bought this for her. I thought I was getting a great value but another company offered the same piano for almost $100 less (after I had placed the order). That price difference is the only reason it get 4 stars instead of 5. On more positive side, we did a free pair of headphone. Also, I suppose (not sure) Sam Ash store locations provides a level of convenience if service is ever needed.