Accessibility Information Page

Sam Ash Quikship Corp. (“Sam Ash”) is committed to making its website and mobile site accessible to all musicians, prospective musicians, and guests. Sam Ash is dedicated to making it easy for everyone to find the right products for their needs.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Website Accessibility

We have ongoing projects to improve all functionality and content at, with a special focus on improving accessibly to all. To that end, you will find ALT Text tagging of our Photographic images, graphics and videos, that allow users with screen readers to listen to a description of the image and/or graphic, which assists in understanding the intent of visual content. We also have label tagging of our data entry fields, and other features to aid in accessibility. Our goal is to meet Level A Success Criteria of the Web Content Accessibility Guidelines 2.0 as soon as possible.

We make reasonable efforts to ensure that PDF files on the website are accessible, with proper layouts and tagging for screen readers.

Website users can control the text size of each page with their Internet browser. On a PC, holding the CTRL key while pressing the plus key will increase text size, and holding the CTRL key while pressing the minus key will decrease text size. On a Mac, holding the command key while pressing the plus key will increase text size, and holding the command key while pressing the minus key will decrease text size.

Free Assistive Technology

We have also incorporated free Assistive Technology on our website for customers who do not have access to it and have trouble typing, moving a mouse or reading a screen. The app incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement and more, that empower the customer to overcome their challenges in accessing the Sam Ash Music family of websites with ease.

To download the free eSSENTIAL ACCESSIBILITY app, click this Icon:

eSSENTIAL Accessibility App

Using a Screen Reader

We recommend using the most up-to-date version possible of any assistive technology and web browser products, either the current major release or the prior release. This will help ensure that we can deliver dynamic, full-featured web content that is as compatible as possible with the latest assistive technology.

For best results, we suggest using the following web browsers and assistive technology products:

  • For PC: NVDA via Chrome
  • For Mac: VoiceOver via Safari
  • For iOS Devices: iOS Version 9.0
  • For Android Devices: Android Version 6.0

Contact Us for Assistance

Our staff would be happy to help you access the site. Call them at 1-800-472-6274
You may also Email: [email protected] or contact our product specialists via our site’s chat feature.

If you are having trouble navigating the site, our staff would be happy to send you links to relevant pages by e-mail. They can also explain the details of any page via chat and can help you complete your purchase in our shopping cart. We are also open to your suggestions for improving our site.