We truly appreciate your business and want you to
be nothing short of delighted with your purchase! With the exception of our Certified
Pre-Owned Instruments, every item we sell is new and covered by the full manufacturer's warranty.
If for any reason you are not
with an item, return it within 45 days of the shipping date for a
complete refund of the merchandise price. For a description of all our service guarantees, see our
"Musicians Bill of Rights".
Learn more about the Sam Ash
Musicians Bill of Rights ►
Please do not accept any shipment if the packaging
appears damaged in any way. We strongly suggest that you check your order after receiving it to be
sure that it is in proper working order.
- If you feel the need to return an item, it must be in resalable condition. Resalable Condition
means that the product(s) is in exactly the same condition as it was when you received it.
- All exchanges must be pre-paid and returned in original packing, complete with blank
warranty cards, owner's manual and no sign of wear or abuse. In the event that the product is not
in the same condition as you received it, you may be subject to a minimum 15% restocking fee,
repair charge or disqualification.
- Shipping and handling charges are non-refundable.
- Please call our Customer Service department at 1-800-472-6274 for a RETURN AUTHORIZATION (RA)
number and instructions before sending any items. Customer Service is open 7 days a week, 8AM to
- No returns past 45 days.
- CDs, DVDs, video tapes, sheet music, books, strings, computer hardware/software, drum heads,
harmonicas, mouthpieces, sound cards, microphones, raw speakers, studio furniture, blank CDs/tapes
or special orders are not covered by this return policy.
We work very hard at providing our customers with the absolute lowest prices, and that includes
saving on the expense of sales tax in every state we ship to except New York and Florida. Because
of this, we are unable to offer you the option of returning
merchandise to our retail locations. All purchases from SamAsh.com must be returned to SamAsh.com