Sam Ash sets the standard for service. Guitar arrived timely, inspected prior to shipping. Second MK hybrid for me - plays as well as first. While won't replace my Taylor, adds to repertoire of tones. Sounds richer with touch of chorus. Only issue was FedEx. After several days of delay had to pick up myself. Not Sam Ash fault, but would suggest using alternate mode delivery. Guitar was also price matched to a Sam Ash coupon a few days after sale: no hassle, no issues. They even followed up by phone and email to make sure I was happy. I am in no way or shape being compensated for this review, I genuinely am this happy with the service and price.