A few things. 1) I spoke with someone on the phone to purchase this piece. They were extremely helpful and the process seamless. 2) No one else had this piece, and there was an extensive wait elsewhere. 3) The piece arrived surprisingly quickly and in good shape. 4) There was a small nuanced part missing, which was not structural. I reached out to SamAsh and they got a hold of the manufacturer and had the piece delivered quickly and without issue. Great customer service and will come back again.