This is fourth Uke I own. I have 2 Luna's, and one Makala and now this tenor from Kala. The Kala tenor bought from was considered a "demo" so I saved $20. The sales rep told me that the only issue was it would not come in the original Kala box, which I could care less about. The sales rep was exactly correct, the uke is flawless and was packed probably better than the original was shipped in, lots of bubble wrap. There is no question that this is a beautiful, quality built uke. It is actually a larger uke than I had imagined and I was under the impression it was a high gloss finish, but it is in fact is is a satin finish. Maple flame is excellent throughout-excellent matching, rosewood fret board with excellent action. Probably being a demo, it was in perfect tune out of the box and holds a tune excellent, no break-in period with not a single buzz. Quality enclosed turners, Aquila strings. Warm, rich tone and volume, resonance-sounds incredible through a Marshall with Boss chorus, echo, and overdrive. I read in another review, if you are on the fence looking at other ukes, I promise you will be very happy with your purchase, price and service.