I've played trumpet and trombone for about 12 years now, this is my first string instrument, and I am very satisfied with its quality. When I opened it there was a very minor chip at the top of the neck, I assume it got turned the wrong way up during shipping, but that's the fault of USPS, not Sam Ash or Kala (It was marked fragile and was double boxed, someone just didn't do their job at the shipping facility). The G string broke overnight while sitting in the box about 3 days after it arrived,, which I thought was weird, but I assume I tightened it too quickly while playing the night before, and I am a beginner so I can chock that up to my inexperience, not the instrument. Besides those minor complaints, I have nothing bad to say. Very good sound quality, stays in tune after the strings have been broken in, comfortable to hold, everything is great. 9/10 or 4/5, seems to be a good instrument for a beginner like me and I hope I can get really good on it in the next year or so like I am on trumpet.
Jim the Runner