it is a very beautiful bass the moment I laid eyes on it. So I grabbed it and decided to purchase it. It had no dents or holes and the strings weren't worn out. Usually when purchasing an instrument it should work. So people pick it up and head straight out not knowing if it works or not. So unfortunately that was the case. Right before I walked out the door I wanted to see how it sounds. So I plugged it in and nothing. I turned on the tuning button and it wouldn't show the letters. So I reported the problem and nothing could be done. So they searched online and found one. Brand new. I had them send it to my address in the next 2 days. And 8 in the morning. Now everything looks and sounds fine. I'd say they handled the problem well. But I'd like to advise them to check there instruments just in case this happens again. Thank you.