Accordion was backordered and would not ship for three weeks. It arrived much earlier. Sam Ash was great at notifying me of shipping details and letting me know the exact date of arrival well in advance. The accordian was securely packaged and in new condition. As far as we can tell it sounds good. My son is a beginner and had only played string instruments before. After becoming familiar with the instrument, he is now able to play several songs and melodies, and progressing. I would recommend it for anyone wanting an entry level accordion as long as the 13 pound weight is suitable. It does come with straps and a travel case.