Your Privacy Rights
Thanks for visiting our website! We fully respect your right to privacy and the need for you to have control of your personal information. We want to make this site function at a level that best serves your needs. In certain areas of this site, we may ask you may to provide personal information to receive a catalog, make a purchase, enter a contest, or subscribe to a newsletter.
We will use this information to keep you informed of things that are of interest to you and to process your transactions. If you make a purchase online, we will only use your credit card number to process your payment – we will not use it for any other reason and we will keep it secure and encrypted. If you have provided us with demographic information, we will not share it with anyone who is not bound to keep it confidential.
We never sell or rent our e-mail lists or mailing lists to anyone, for any reason, except for other Sam Ash companies and successors and assigns, except that we provide customer information solely for the purpose of marketing and administering Extended Service Plans to the provider of the Extended Service Plans we offer. Occasionally we may collaborate with one of our vendors to provide you with information about a new product, a special sale, a clinic or workshop.
What follows are the details of how we collect, use, and protect the information we receive in the course of your use of the samash.com website. The following details are covered:
- Contacting Us with Questions or Concerns
- Collecting Information
- How We Use Information
- Sharing Information
- Your California Privacy Rights
- Your Nevada Privacy Rights
- Protecting Your Information
- Cookies and Pixel Tags
- Children's Privacy
- Policy Changes
Contacting Us with Questions or Concerns
Please e-mail us or contact us at
7760 Cheri Court
When you visit our website and browse our pages, you don't have to give us any personal information. We may gather anonymous data about browsing patterns and use of the website, but unless you tell us who you are, you will remain anonymous.
How We Use Information
We use the information you provide for the following purposes:
- To validate accounts, sales transactions and addresses, and to prevent fraud.
- To personalize your shopping experience.
- To tell you about your purchase, account information, or customer service needs.
- To tell you about products, services, and events, that may be of interest to you (if you do not wish to receive this information, our e-mails provide you with a method to opt out of the e-mail list, and you can send us a note to take you off our postal mailing list.).
- To improve our service.
- To administer contests, promotions, surveys or other website features.
- To allow our Extended Service Plan provider to administer the Extended Service Plan Program.
- To place advertising across the internet and sometimes on this site.
We do not sell or rent our e-mail lists or customer lists to unaffiliated third parties for their marketing purposes, and we strive to keep your information private. However, we may transfer information (1) to the preferred service providers we use to perform certain functions such as credit card processing, shipping, data management and analysis, marketing and administration of the Extended Service Plans we offer, contest management and similar functions, (2) if you apply for or use the Sam Ash credit card or other financing provided on our site, to the credit card issuer and financing companies, who may use it as specified in their respective privacy policies, and (3) to other Sam Ash companies, each of whom agree to keep the information confidential. We also collect and provide anonymous information about visits to our website and interactions with our products and services to third parties who use it to help us to target advertising and to improve your experience on our website, but we never provide your personal information in this context. We also reserve the right to disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. If Sam Ash merges with or is purchased by another company, the information we collect may be transferred with the company.
Your California Privacy Rights
If you are a California resident, please click here for certain additional information required by the California Consumer Privacy Act of 2018 (CCPA), including information on how you can submit requests to obtain the information we have collected about you or to have certain of that information deleted.
Your Nevada Privacy Rights
If you are a Nevada resident, even though we do not sell personal information, you still have the right to formally opt-out of the sale of your personal information by submitting a verifiable privacy request. To do so, sign in to your account on this website and click on “Privacy Request Form” in the left-hand menu. Complete the request form and click “Submit”. We will respond to your request within 60 days, although we may extend this to 90 days on notice to you. If you have any difficulty with the “Privacy Request Form” please call us at 1-800-472-6274 for assistance.
Protecting Your Information
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted and sent to our credit card processors. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.
Cookies and Pixel Tags
We also use pixel tags – tiny graphic images – to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us. We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.
The anonymous information we collect for placing advertising is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service providers, please click here. To opt out of our targeted off-site advertising you may also see https://steelhouse.com/opt-out/ to delete your information and opt-out of further ads from Steelhouse; http://www.google.com/ads/preferences/ to opt-out of Google Display Network ads; and https://rakutenmarketing.com/legal-notices/subject-requests/ to opt out of affiliate marketing.
We do not knowingly collect personal information from children under 13.