Sam Ash Customer Service


Sam Ash Customer Support Hours:
9:30 am - 9:00 pm EST, Monday - Friday
9:30 am - 6:00 pm EST, Saturday & Sunday

Have a question about your order?
Please complete the form below and a representative will contact you during our normal hours.

You can also contact Sam Ash Customer Service by calling 800-472-6274, 9:30 am - 9:00 pm EST, Monday - Friday, 9:30 am - 6:00 pm EST, Saturday & Sunday

Where's My Order?

To see the status of your shipment, log onto this site, and click "My Account" at the top of any page. Click the "View Orders" button and then the order you want to track. Just click the tracking number to see the exact distance separating you from your order. Please note that you won't be able to view in-route information for orders shipped via USPS.


To place an order by phone or for questions about the products we sell:

Speak to one of our product experts at 800-472-6274, from 9:30AM to 9:00PM EST.


Se habla español 1-800-472-6274

Sam Ash es una compañia de propiedad familiar que a estado sirviendo músicos desde 1924. Nuestro equipo de expertos vendedores son músicos bilingües con la capacidad de ayudar en español y en portugués. Nuestras horas de operación son de 11:00am-7:00pm todos los días. Nosotros garantisamos un servicio excelente y los precios más bajos. Estamos aquí para darle excelente servicio a nuestros clientes, responder cualquier pregunta y ayudarlos con sus compras. Nuestra tienda también ofrece precios para exportar a cualquier parte del mundo con y sin impuestos.


International Customers

For information about international orders - click here.


Educational Services

SamAsh.com has been serving the music needs of teachers and educators from coast to coast for over 60 years!
Our Educational Services staff is available from 9:00a.m. — 6:00p.m. EST Monday — Friday.

For questions about sales to schools or for support for prior sales, just call 800-472-6274 and ask to speak with an Education Services representative.
You can also reach the Educational Services team by e-mail at [email protected] or by Fax at 800-823-8840 or 800-818-9050. To contact us by mail, or to submit purchase orders, send all correspondence to:

Sam Ash Educational Services, 7726 Cheri Court Tampa, FL 33634


Customer Service Frequently Asked Questions

Do you charge for shipping?
Currently all orders over $9.99 placed on our website ship for free! Expedited shipping is available at extra cost.

Do you charge Sales Tax?
We collect sales tax on orders shipped to Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, North and South Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, and Wisconsin. In other states, each customer is responsible for his or her own taxes as required by the law of his or her state. Where required by law, we report customer name, shipping address, and purchase amount for sales into states such as Colorado and Rhode Island. If you are an organization or individual exempt from Sales Tax based in one of the states where we collect Sales Tax, please call 1-800-472-6274 for assistance with your order.

Do you ship outside the United States?
Certain vendors do not allow us to ship their products outside of the US. For more information about International Orders, click here.

How can I pay for my order?
We accept the following methods of payment online: Visa, Mastercard, American Express, Discover, Amazon Pay, and PayPal. For phone orders we also accept Money Orders, Personal and business checks.

How do I track my order?
When your order is shipped, you will receive a shipping confirmation email from us confirming the shipment along with the tracking number. Click the tracking number to see the status of your order.