Occasionally, we may temporarily run out of the item you are looking for on our site. When this happens, your selected item will be placed on backorder. This means we will order it from the manufacturer and ship it to you as soon as it's in stock.
Most backorders take 7 to 14 days to ship, however it could take longer. If you have any questions, please call us at 1-800-472-6274 and speak to a sales representative who can give you an accurate estimate of when the item will be shipped out to you.
You will always know if an item is in-stock or out-of-stock:
- If an item you've selected is out of stock, it will be labeled as such in your shopping cart.
- Prior to entering you credit card information you will also see a page which indicates which items in your order are in-stock and shippable and which items are out of stock.
- If your order contains backordered items, your credit card will not be charged for the backordered items until they come in stock and are shipped to you. You will, of course, be charged for those items on your order which are in stock and shippable at the time the order is placed.
- Your order confirmation e-mail will also clearly state which items are backordered.
- When backordered items come into stock and are shipped, you will receive another e-mail indicating that those items have shipped.
As always, your business is important to us and we will do everything we can to get your order shipped as quickly as possible!