Frequently Asked Questions: Shipping

Do you ship internationally?

We do ship certain products to certain countries, but are bound by dealer agreements not to disclose them on the web. Call 1-800-472-6274 for more information.

What about shipments to Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Islands?

Customers intending to have their domestic order shipped anywhere other than the 48 continental states will need to call 1-800-472-6274 before placing their order. Freight forwarding (usually from Miami) must be arranged for shipments to Guam or the U.S. Virgin Islands.

Can you ship to my PO Box, APO or FPO address?

No, all Internet orders must be shipped to a physical address.

Can I have my order shipped to a different address other than my billing address?

If your shipping address is not the same as your billing address, you can help speed up your order by calling your credit card company to register your shipping address. Otherwise, for your own protection, we may need to delay your order while we confirm the validity of your shipping address.

How long will it take to ship out my order?

Most in-stock orders ship out within 24-48 hours. New Sam Ash cardholders require some additional time for verification on their first order. Backordered items will take additional time before they ship. Call our Customer Service Center at 1-800-472-6274 for questions about backordered items.