First let me say the guitar is exactly what I wanted. With all the negativity going around the Internet regarding Gibson, the guitar I received stands with any other out there. Unfortunately, Samash doesn't seem to be concerned about how they ship guitars as I am amazed my guitar wasn't damaged in shipping. The cardboard box contained NO extra material at all, just the gibson hardshell case bouncing around inside. Inside the case there was no wrapping material either. I've ordered from several online dealers and this is by far the worst example of shipping. I do believe they sent me a used guitar as well, as there were definitely some indications of the guitar being played for a signifigant amount of time. I still love the guitar, I just feel like they should have disclosed this was a demo and added some kind of price concession based on that fact. Most likely won't buy from Sam Ash again as I sent in a customer service request on this and never heard from them. Love the guitar, but there are too many excellent online dealers to spend my money with this one.