I purchased the cello as a gift for my daughter. She loves it. It is both beautiful and well made. I'll try to update this when she has had a chance to play it more with her busy work schedule. The purchase experience on line was smooth and easy. I was kept notified regarding a delay in shipment due to dependence on the shipment of stock from Japan. I've always had a great experience with Sam Ash from my childhood as a rock band member in Brooklyn in the 60's during my high school years. Always sales expertise and great prices!