The guitar is great and the Jacksonville Sam Ash is great. Jeremy and Mike took care of my issues from my previous purchase at the Orlando store on east colonial drive. The Orlando store was the worst I have ever been in. With a high dollar purchase that I made, the salesman did not give a sxxx if he sold it or not. He didn't even plug the guitar into an amp. Thank God for the Jacksonville store who took the guitar back and ordered me a new one. The old one should never have been sold in the condition it was in. The neck was so warped for such a long time that the truss rod was also bent. The guitar had sat on the rack for over a year with no TLC. Horrific!!! Again, thanks Jeremy and thanks Mike. You guys rock.