I bought this guitar as new, open box, from Sam Ash Direct several weeks ago. I was playing mostly electric guitars, but this has got me playing acoustic guitar every day! The sound is deep, rich, and spread across the spectrum evenly. It has a straight neck, excellent tuners, and a side sound hole facing your head while you play, so your ability to hear your instrument is enhanced. the neck is narrow, with a beautiful C shape.. it fits my hand perfectly. The string through bridge creates greater resonance than a pin- bridge setup.. the sound just rings, and is very responsive to pick attack.. you can really find your voice on a Michael Kelley port guitar! I rate this guitar as good as Martin and Taylor entry level cutaway guitars, at half the price. Lefty players, rejoice! I had this sent to Sam Ash in Springfield, so Brian, the luthier, could look at it. He was shocked to find NOTHING that required adjustment. I did have him file the bridge down a tad on the high strings to lower the action, but that is strictly a personal preference. Even the frets were filed down! BUY ONE OF THESE.. you won't regret it!