I wanted to lean the banjo I went to SamAsh and purchased a Mayfair banjo off the rack. David assisted me when getting home I had difficulty tuning it and noticed the bridge was off center. I contacted David and SamAsh agreed to get me a new one in the box. After a week it arrived I picked it up. When unboxing it at home, I found that the tuning head was complete broken off the banjo. I returned it to the store and they said they would order me another one as sometimes they break in shipping. Rather than wait another week for a new one I decided to trade it for another banjo they had in stock hanging on the wall. After getting that banjo home I found the banjo wound not tune as the tuning keys would swivel and not maintain a position. That banjo would not tune at all and sounded terrible. So I went back to the store a third time and ultimately ended up taking the original banjo I had. With the help of the store staff they were able to straighten the bridge on my original banjo and tune it and I was able to finally get it home. I am now enjoying practicing every day. I commend the store personnel for their patience and commitment to customer satisfaction. They were all very helpful. I would give David and other employees at the guitar/banjo section a 10 out of 10. Thank you Sam Ash at San Antonio!!
San Antonio TX.