I am a repeat customer at the Lyndhurst Ohio store. I have been consistently impressed with the caliber of the people who work there. They are all friendly and helpful (which is not always the case in the "hipper than thou" culture of some music retail chains). With my son, who is new to guitar, they are supportive and encouraging - but also don't get into convincing him to buy stuff he doesn't need. In the case of these guitar strings, the person at the store walked me through what I needed and grabbed the product for me. I would not have known what to get.