Mr. Ash,

I just wanted to take a moment to let you know how much I appreciated speaking to Roland at the Sam Ash location off McCullough in San Antonio.

I am a novice interested in recording, mixing, etc. my own music.
I had some rather academic questions ​but Roland treated me with respect and without that air of pretention or disdain that is unfortunately common among musicians, people who work in music stores, etc.
In fact, Roland spoke to me like a peer, answered all of my questions, avoided the use of technical jargon, provided his professional opinions only when requested, etc.
In short, Roland was the perfect person for someone like me to talk to for advice in order to for me to move forward confidently in pursuit of my new passion.
Thank you for hiring him and know that his customer service approach is greatly appreciated.

Happy holidays!