The purpose of this email is to express my sincere gratification for my recent “Excellent Customer Experience with Michael Macias” of Sam Ash Music located in Ontario, CA.
Short and Sweet – Here’s what happened:
About 3 weeks ago I contacted your store where Michael and I spoke about a “Gibson SG Standard 2016 HP Guitar” I was researching. Michael came across Professional, Courteous and Knowledgeable so I didn’t waste anytime traveling several miles to your store to personally meet with him.
Once I arrived at the store Michael further educated me on all the Gibson SG Standard 2016 HP Guitar accessories, pricing, financing options, the 2-3 week special order process and all the steps that followed and my order was placed. From start to finish Michael provided impeccable follow-up and an Enjoyable and Easy transaction.
Thank you for everything I received from Sam Ash Music: An Enjoyable and Excellent Customer Experience, a really nice Gibson SG Standard 2016 HP Guitar, Promotional Financing and my new friend “Michael” whom I can trust and count on for all of my future Musical needs.
Please, please, please Recognize “Michael Macias” for a Job Well Done, Exceeding all of my Expectations and Creating a Sam Ash Music Customer for Life.
Your New Raving Fan