The service from Sam Ash and the product itself were exceptional. This bass was something I have wanted for years and it did not disappoint. The playability, tone, and finish were better than I could have hoped for. And everyone who complained about Rick bridges will be happy to know the updated version is far superior to the old model. This bass is expensive, but worth every penny to me who just doesn't enjoy the abundance of Fenders in the bass world, despite their awesome tone. The 4003 exceeded all my expectations and I find myself playing for hours on end without realizing it. My new bass quickly justified its price tag.