First off, pre-sales service was great! I spoke with a very knowledgeable agent (obviously a musician!) who helped me make a quick purchase decision. Shipping was also excellent, it arrived a day before it was scheduled to. As to the instrument itself, an excellent design that is only let down by software that does not quite work as expected (crashing on my Windows computer when I try and configure the instrument). Hence 4 stars instead of 5. There is another third-party software (free) by Cognitone that remedies this lapse, but c'mon Akai... This is my first wind instrument (other than harmonica) so I look forward to learning how to play it - and one of the great things is that there are several alternative fingerings for sax, flute, clarinet, oboe, etc. One day I may own all of those but by then I will have learnt their fingerings using this versatile instrument!