Return PolicyWe truly appreciate your business and want you to be nothing short of delighted with your purchase! With the exception of our Certified Pre-Owned Instruments, every item we sell is new and covered by the full manufacturer's warranty. If for any reason you are not completely satisfied with an item, return it within 45 days of the shipping date for a complete refund of the merchandise price. For a description of all our service guarantees, see our "Musicians Bill of Rights".
Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Returning an Item
Returning an Item to a Retail Location
We work very hard at providing our customers with the absolute lowest prices, and that includes saving on the expense of sales tax in every state we ship to except New York and Florida. Because of this, we are unable to offer you the option of returning merchandise to our retail locations. All purchases from SamAsh.com must be returned to SamAsh.com