Welcome to the Customer Support Center, where you'll find answers to frequently asked questions about shopping at Sam Ash, the ordering process, and our company.

If you have questions that are not answered here, just drop us a line via email or call us at any time.

You supply the talent. We'll supply the gear.

Sam Ash is proud to be America's largest family-owned music business, and that's certainly not a distinction we achieved overnight. It's our enduring passion for music, as well as our enthusiasm for helping you create music, that has driven us to give customers our all since the first Sam Ash store opened back in 1924. From our jaw-dropping inventory to our state-of-the-art sales and support center, we're here to help you get what you need to bring out the best in your music. We take music as seriously as you do!

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One Of the Top 100 Internet Retail Sites

Every year Internet Retailer compiles a list of America's HOT 100 web merchants—the trailblazers who have made e-retailing the fastest growing segment of U.S. retailing. We're proud to have been selected as one of this prestigious group for 2009.

10 Great Reasons to Shop at Sam Ash

Since 1924, we've built our reputation on providing the products that make your music sing! Whether you're a novice or a seasoned pro, nothing is more important to us than doing the "right thing" for you. We've taken this philosophy to the next level by putting it into a 10-point Musician's Bill of Rights, a list of things to which you, the valuable customer, are entitled from us. This commitment to you is a priority for us, and is something we take very seriously.  Regardless of where you choose to shop, we hope you'll find it just as important as we do.