Sam Ash Musician's Bill of Rights
Since 1924, we've built our reputation on providing the products that make your music sing! Whether you're a novice or a seasoned pro, nothing is more important to us than doing the "right thing" for you. We've taken this philosophy to the next level by putting it into a 10-point "Musician's Bill of Rights," a list of things to which you, the valuable customer, are entitled from us. This commitment to you is a priority for us, and is something we take very seriously. Regardless of where you choose to shop, we hope you'll find it just as important as we do.
- Honest and Accurate Advice, 7 days a week - You have the right to useful recommendations from a knowledgeable musician. So, call us at 1-800-472-6274 and ask to speak to one of our many specialists.
- Products You Can Trust - Whether you choose new or used merchandise, "A" quality or "B" stock, we guarantee genuine products from trusted companies, truthfully labeled and complete with all the accessories that the original manufacturer puts in the package. Buying from Sam Ash protects you from counterfeit merchandise, stripped-down packages, "gray market" goods and undisclosed "factory seconds".
- Satisfaction Without the Hassle - You have the right to be completely satisfied with the products you purchase. If your order does not make you 100% happy for any reason, you have the right to return the item within 45 days for a full refund - no hassle, no problems, no questions asked.
- Guaranteed Lowest Price - You are entitled to new products at the absolute lowest prices. If you find a lower advertised price of comparable stock from any valid dealer, you have the right to make us match or beat it.
- Guaranteed Price Protection - You have the right to price protection for a full 60 days from your purchase. This means if you find a lower price for the item you've bought within 60 days of purchase, even if WE'RE the ones who lower the price, you are entitled to a refund of the difference.
- Fast, No-Excuse Shipping - You are entitled to free shipping on any item that is in stock and not shipped within 24 hours of purchase.
- Support for an Entire Year - Since we want you to get the most out of your new gear, you are entitled to a free full year of support with anything you buy, as well as a product support specialist ready to answer any of your questions.
- No Spam - You have the right to information about new products, upcoming specials, promotions and contests; but if you do not wish to receive this periodic information, we will certainly honor your choice.
- Secure Shopping/Protected Privacy - You have the right to 100% secure shopping, and are entitled to have your personal information protected by the highest security standards available. You are also guaranteed that your information will not be shared with or sold to anyone, ever.
- Personal Attention from Our Family - While we strive very hard to achieve perfection, we'll be the first to admit there are occasions when we fall short. If this should ever happen you are entitled to have your problem immediately resolved to your satisfaction. You are also entitled to have your situation handled personally by a member of the Ash family. After all, no one in the business is as committed to your happiness as we are!