All About Ordering
Checking on Your Order
How can I check stock on an item?
You'll find accurate inventory information right on our website! If an item is out of stock or available in limited quantities, it will be indicated on the item detail page. You can also call 1-800-472-6274 and speak to a representative who will be glad to check stock for you.
How can I check the status of my order?
Just call 1-800-472-6274 to check on your order by phone between 9AM and 11PM EST, seven days a week.
Why do I have two confirmation numbers for my online order?
If you receive two confirmation numbers, you may have submitted two orders. You should call 1-800-472-6274 between 8AM and 11PM EST, and verify this with a customer service representative.
Changing/Canceling Your Order
Can I add or delete items once I have placed an order?
If an item was added or needs to be removed from an order, please call 1-800-472-6274 between 9AM and 11PM EST. A representative will attempt to accommodate you, but bear in mind that orders are processed very rapidly and are not always able to be changed before shipping.
I need to cancel my order. What should I do?
Call 1-800-472-6274 between 8AM and 11PM EST, and a customer service representative will research your order. Again, we ship orders as soon as possible, so we are not always able to stop an order once it has been placed.